Would you like to return your item to us? You have 14 days from the day of receipt to make your request.
1. Access your customer account by clicking on the link: https://account.brett-eyewear.com/orders
2. Select your order from the proposed list
3. Select the item(s) to return to us
4. Indicate the reason for your return and any comments you may have. Please specify whether you would like an exchange or a refund.
5. We will contact you to validate your return and send you a prepaid return label.
We accept returns under the following conditions:
Please see the section on our withdrawal and refund policy below for more details.
Where applicable, when an order for products has been placed by a consumer at a distance, after telephone canvassing or outside the Vendor's establishment within the meaning of Article L.221-1 of the French Consumer Code, the latter has a withdrawal period of fourteen (14) clear days from the day of receipt of the products, the period being calculated in accordance with the procedures set out in Article L.221-19 of the French Consumer Code.
The Customer has a period of fourteen (14) days from the date on which he/she sends his/her decision to withdraw in order to return the products in their original condition and packaging with a view to obtaining a refund. The cost of returning the products shall be borne exclusively by the Customer.
The Customer must return the products in their original condition and packaging, together with the invoice, the return form and any accessories, instructions and documentation supplied at the time of purchase, to the Seller's postal address.
When the returned products were accompanied by items offered as part of a promotional offer, these items must also be returned by the Customer in order to exercise the right of withdrawal.
Only products returned complete, in perfect condition, in their original packaging and with the corresponding invoice and return form will be accepted.
Otherwise, the return will be considered as a non-conforming return and no refund will be made by the Seller, the return of the products to the Customer being borne by the Customer.
products returned incomplete, damaged or spoiled by the Customer will not be taken back, it being specified that the said products must not have been used to an extent that exceeds what is necessary to judge their nature, their characteristics and their proper functioning.
In the event of the return of products soiled by the Customer, the Seller shall charge the Customer a fixed sum of 40 euros for cleaning.
In the event of the return of unsealed products requiring reconditioning and/or reinitialisation due to their use by the Customer, the Seller shall invoice the Customer a fixed sum of 50 euros.
The return of products is at the Customer's own risk and responsibility. The Customer is free to choose the method of sending the products and to take out insurance in the event of loss, theft or destruction of the package. The return of products with postage due is not accepted. If possible, use the original carton for the return shipment or an equivalent that guarantees
maximum protection of the product during transport.
The Seller shall not be held responsible for the non-receipt of the Customer's parcel, the risks and costs related to the return of the product being borne by the latter.
As an exception to the above, in the case of an off-premises contract leading to delivery of the products to the consumer's home at the time the contract is concluded, the Seller will collect the products at its own expense if they cannot be returned normally by post due to their nature.
The products shall be reimbursed within fourteen (14) days from the date on which the Seller was informed of the Customer's decision to withdraw from the order. However, the Seller may defer reimbursement until the date of receipt of the returned product or until the consumer has provided proof of shipment of the products, whichever comes first.
Initial delivery costs will only be refunded up to an amount corresponding to a standard delivery method. In the event of a partial return of an order, the Seller shall reimburse the Customer for the amount of the initial delivery costs in proportion to the total amount of the order.
In case of payment by credit card, the refund will be made directly to the Customer's account.