Metropolitan France: Free
Delivery time: 2 to 4 working days
Europe: Free
Delivery time: 2 to 8 working days
The products ordered by the Customer may not be delivered until the Customer has actually paid the amount referred to in Article 5 above.
The products can be delivered in the following geographical areas: Metropolitan France, overseas departments and communities, in a member country of the European Union, and outside the European Union.
As soon as the Customer confirms the order and pays for it, the products will be sent by the method, to the address and within the delivery period indicated on the order form with the corresponding invoice.
In the event of delivery outside mainland France, the Customer will be considered as the importer of the products and will be required to comply with the regulations of the country of delivery, it being specified that cross-border deliveries may, where applicable, be subject to an opening and inspection procedure by the customs authorities.
As soon as the order is dispatched, the Seller shall send the Customer an e-mail confirming the dispatch of the order and including, if applicable, the tracking number of the package, which will enable the Customer to check the status of the delivery.
In the absence of a precise date or time of delivery, delivery may not exceed thirty (30) days following the date of the order confirmation.
The products ordered may be delivered in one or more separate deliveries.
When delivery is made to a collective address, the Customer acknowledges that the order is delivered to the collective address indicated on the order form.
When delivery takes place in certain areas that are difficult to access, delivery may be made to the nearest delivery centre or to the final address by a carrier independent of the carrier used by the Seller, at the Customer's expense.
In the case of a delivery by the services of "La Poste", the Customer who is absent at the time of delivery has a certain period of time specified on the voucher issued by the services of "La Poste" to collect his parcel from the post office indicated.
After this period, the package will be returned to the Seller's logistics department. The Seller shall inform the Customer of this, it being specified that in the absence of a response from the latter within seven (7) days, the Seller shall consider that the Customer has exercised his right of withdrawal.
The Seller shall in no case be held responsible for delays in delivery attributable to the postal services or to carriers.
However, in case of delay in the delivery of the products, for any other reason than force majeure or the fact of the Customer, the Customer will be able to cancel the order under the conditions envisaged in articles L.216-2, L.216-3 and L.241-4 of the Code of consumption, after having enjoined the Seller to carry out the delivery within a reasonable additional time.
The sums advanced by the Customer will then be returned to him at the latest fourteen (14) days following the date on which the contract will have been denounced.
The Customer also undertakes to inform the Seller of any non-delivery within fifteen (15) days following receipt of the e-mail confirming the dispatch of the order, so that the Seller can, if necessary, assist the Customer in taking the appropriate steps with the carriers.
Furthermore, in the event of a delivery error resulting from the Customer's communication of inaccurate information (place of delivery, accessibility of the place or any other problem) leading to the need to make a new delivery, the related costs will be invoiced to the Customer.
The Seller shall be obliged to take back the products in the event of delivery of non-compliant or damaged products on delivery.
In this respect, the Customer is obliged to check the condition of the package and the products on receipt and to make the necessary reservations on the delivery note, which must be co-signed by the carrier, in the event of non-conformity or deterioration of the products on delivery.
Any reservations must be brought to the attention of the Seller immediately by filling in a returns form within a maximum of three (3) calendar days following the date of delivery.
The Seller will validate the return request and will send the Customer by e-mail a return form to be attached to the shipment of the product.
The Customer shall return the non-conforming product to the Seller under the conditions stipulated for the right of withdrawal.
If this procedure is not followed, the Customer will no longer be able to make a claim regarding the conformity of the delivery of the product.
The Seller retains full and complete ownership of the products until the Customer has fulfilled all of its obligations and in particular until the price of the products has been paid in full.
The risks are borne by the Customer from the moment when the products are first presented at the delivery address (or addresses) indicated by the Customer (including collective addresses). The delivery of the products is considered to have taken place from the date of the first presentation of the products at the delivery address indicated by the Customer when placing the order.
The exception to this rule is when the Customer has chosen to use a carrier designated by him, in which case the transfer of risks occurs at the time the products are handed over by the Seller to the carrier designated by the Customer.
